Radisson Blu Hotel, Letterkenny, is seeking a dynamic and enthusiastic Leisure Centre and Pool Manager to join our team.
Full Job Description
Job Title: Leisure Centre Manager
Reports To: General Manager
Location: Radisson Blu Hotel Letterkenny
Job Type: Full-time, Permanent
The ideal candidate will have a passion for promoting a high standard of hygiene and cleanliness with a proven track record in managing and maintaining Pool Plant and operations and a successful Leisure Centre. You will be responsible for overseeing the Leisure Centre and facilities in Radisson Blu Hotel, Letterkenny.
Please email your CV in strictest confidence to lynn.mclaughlin@radissonblu.com
See below for full job description and details:
Job Summary:
The Leisure Centre Manager is responsible for overseeing the daily operations of the leisure centre, including the swimming pool. This role involves maintaining a high standard of cleanliness and maintenance, managing staff, ensuring health and safety standards, enhancing customer satisfaction, and driving the financial performance of the facility.
Key Responsibilities:
- Operations Management
- Oversee the daily operations of the leisure centre and pool, ensuring all facilities are clean, safe, and well-maintained.
- Facilitate regular inspections of the Leisure centre facility with the property GM and Maintenance.
- Develop and implement operational policies and procedures to enhance efficiency and service quality.
- Monitor the usage and condition of equipment, arranging for repairs and maintenance as necessary.
- Oversee the daily operation of the pool plant, including filtration, heating, chemical dosing, and circulation systems.
- Conduct regular inspections of all plant room equipment to ensure optimal performance.
- Perform routine maintenance and repairs on pool plant equipment, including pumps, filters, heaters, and dosing systems.
- Monitor and maintain water quality in compliance with health and safety regulations.
- Conduct regular water tests, including pH, chlorine, and other chemical levels, adjusting as necessary.
- Ensure the correct and safe handling, storage, and use of pool chemicals.
Ensure all maintenance issues are followed up on.
Monitor service contracts to ensure the highest standards and sourcing of competitive rates.
- Staff Management
- Recruit, train, supervise, and evaluate leisure centre staff including fitness instructors.
- Ensure detailed, actionable training is given with Leisure Centre, fitness instructors, managers and supervisors.
- Oversee, monitor and liaise with swimming coaches and contacts held in relation to swimming lessons.
- Ensure training and cleaning practices, ensuring that correct chemicals are used as per manufacturers/suppliers, by staff and correct techniques are used by staff.
- Create staff schedules, ensuring adequate coverage for all shifts and events.
- Foster a positive and productive work environment, encouraging teamwork and professional development.
- Ensure staff are trained in classes as required
- Issue personal training agreements to staff members where applicable
- Ensure Staff are adequately trained and proficient in Pool Plant and Gym Equipment maintenance and upkeep
- Ensure all Company Policies and procedures are adhered too
- Health and Safety
- Ensure compliance with all health and safety regulations, including those specific to swimming pool operations.
- Conduct regular safety audits and risk assessments, implementing corrective actions as needed.
- Ensure staff are trained and signed off on SOPs and Risk Assessments
- Develop and oversee emergency response plans and procedures.
- Correct equipment and PPE is in stock, in good condition and staff are fully trained on how to use it and to monitor that staff are always using the PPE.
- Customer Service
- Enhance the customer experience by maintaining high service standards and addressing customer inquiries and complaints promptly and effectively.
- Develop and implement programs, classes, and events to meet the needs and interests of the community.
- Promote membership sales and retention through exceptional customer service and engagement initiatives.
- Creative and trend analysis of Classes, keeping a varied and stimulating class experience for customers
- Financial Management
- Prepare and manage the annual budget, monitoring financial performance and controlling expenditures.
- A demonstrated knowledge of the various cost centres and controls.
- Generate revenue through memberships, classes, and facility rentals.
- Identify opportunities for cost savings and revenue enhancement.
- Marketing and Promotion
- Develop and execute marketing strategies to attract new members and retain existing ones
- Work with Hotel’s Sales & Marketing Executive to develop an effective sales & marketing strategy to optimise memberships and other income in the Leisure Centre
- Coordinate promotional events and activities to increase community awareness and engagement.
- Utilise social media, local advertising, and community outreach to promote the leisure centre and its offerings.
- Reporting and Administration
- Maintain accurate records of attendance, revenue, expenses, and other operational metrics.
- Prepare regular reports for senior management, providing insights and recommendations for improvement.
- Ensure all administrative tasks are completed accurately and on time.
Qualifications:
Essential:
- Minimum of 2 years of experience in managing a leisure centre, swimming pool, or similar facility.
- Minimum of 2 years of experience in pool plant operations and maintenance
- Strong knowledge of pool plant equipment and water chemistry
- Strong knowledge of health and safety regulations related to leisure and aquatic facilities.
- Excellent leadership, communication, people & staff management and interpersonal skills.
- Proven ability to manage budgets and financial performance.
- Proficient in Microsoft Office and leisure management software.
Key Competencies:
- Leadership and Team Management
- Attention to Detail/Hygiene Control
- Customer Focus
- Problem Solving and Decision Making
- Communication and Interpersonal Skills
- Organisational Skills
- Marketing and Promotion
Working Conditions:
- This position will require working morning shifts, evening shifts, weekend shifts, and public holiday shifts based on business and roster requirements.
- Physical presence in the leisure centres and pool areas is necessary.
- Job Types: Full-time, Permanent
Experience:
- Leisure Centre Management: 2 years (required)
- Language: English (required)
- Work Location: In person
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