Are you community driven with an interest in working for a not-for-profit and Ireland’s most trusted Financial?
Donegal Town Credit Union are excited to be recruiting for a newly created Operations Supervisor position.
The Operations Supervisor will report directly to the Operations Manager. The Operation’s Supervisor will be responsible for both the supervision of member facing staff and performing essential business duties within Donegal Town Credit Union (DTCU).
Key Responsibilities:
- With accuracy, processing member transactions such as lodgements, withdrawals, loan payments and advances.
- Understanding member needs and identifying opportunities to promote Credit Union financial solutions, products, and services – referring them to appropriate team members as required.
- Learning and applying knowledge of policies, procedures, and loss prevention guidelines while performing member transactions to mitigate risk of loss to Donegal Town Credit Union.
- Verify transactions and associated paperwork in an accurate and confidential manner.
- Provision of override code for operational staff.
- Act as front office procedures expert for front counter staff.
- Owner of operations manual.
- Process improvements projects.
- Membership officer, scanning membership onto our progress system, and preparation of monthly membership board report.
- Complete 1:1 weekly support and coaching meetings with member facing staff.
- Represent the Credit Union in a courteous and professional manner at all times and contribute positively to the ongoing development of the Donegal Town Credit Union team.
- Comply with all policies and procedures of the Credit Union, including Anti-Money Laundering and Fraudulent Transaction Reporting.
Required Experience and Qualifications:
- Self-motivated individual.
- Good communication and interpersonal skills.
- Good Microsoft Office skills.
- Excellent organisational skills, with proven ability to prioritise work and meet targets and deadlines.
- Supervisory experience is preferred.
- Financial services experience is desirable.
- QFA desirable, or commitment to complete such within a timely manner.
This position is full time with a probationary period of 6 months applying. The position responsibilities will, from time to time, demand working outside office hours.
Applicants should state clearly the position they are applying for by quoting the reference OS 001
Applications including CV by email only addressed to rkenny@donegaltowncu.ie Applications close, Friday 7th June 2024.
Short listing may apply and assessment will be done on the basis of the information provided in the application.
Donegal Town Credit Union Ltd is an Equal Opportunities Employer
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