A new report produced by CX now places RTÉ dead last in their “customer experience” rankings.
It’s after a tumultouous year for the national broadcaster, marred by controversy in the wake of the Ryan Tubridy payments scandal.
RTÉ was scored 150th out of 150 companies examined in the 2023 CX Customer Experience Rankings, below the likes of Facebook, Irish Water and Ticketmaster.
The national broadcaster is now also the least-trusted public service of those in the rankings, behind the likes of Revenue, the HSE, An Garda Síochána and NCT.
The full report is available here: https://thecxcompany.com/wp-content/uploads/2023/10/TCXC-2023-CXi-Report-FA-Oct-2nd.pdf