Job Vacancy: A well-established garage in Letterkenny is recruiting two new team members in their Service Department.
The garage is inviting applications for the roles of Service Manager and Service Advisor.
See below for details of each role:
Service Manager
This is an opportunity for an experienced and motivated candidate to take over the day to day running of their busy Service Department.
The candidate must have prior experience in running a busy workshop, have strong customer service skills and a basic understanding of motor mechanics, parts and accessories. The Candidate must be able to organise jobs throughout the day, liaise with the Mechanics, & Parts Department to ensure everything runs smoothly.
Key role and responsibilities include but are not limited to:
- With a very hands-on leadership style the Service Manager will oversee the running of the Service Department as a whole; maximising profitability, motivating and training staff to perform, developing and improving processes and systems.
- You will ensure that all vehicle repair work is carried out within an operational framework whilst delivering first-class customer service.
- Ensuring a high level of customer satisfaction is achieved and maintained
- Job Card Creation & Invoicing
- Staff Management & Time Management
- Monthly Reports/Reviews
Salary negotiable – subject to level of experience.
Please apply by emailing a CV to info@saml.ie or post a CV to Stewart & MacLochlainn, Portland House, Letterkenny, Co. Donegal. Ref. MTK.
Closing date: 2nd December 2022.
Service Advisor
Key role and responsibilities include but are not limited to:
- Scheduling customer vehicle service bookings by phone, email & walk-in.
- Welcoming all customers at the Service Reception in a warm & professional manner.
- Determining Workshop availability for service, maintenance & repair work
- Processing Customer vehicles servicing and replacement vehicle if booked
- Review Vehicle & Customer history to identify potential additional work requirements (such as recalls or items noted at last service)
- Communicating and agreeing progress, collection information, service needs and any additional costs with the Customer.
- Administrative processing of all paperwork associated with vehicle service, invoicing, payments, maintain till and managing daily work in progress
- Completes any other appropriate activities as specified by the Service Manager.
What you need to have:
- Motor Sector Experience is desirable, but not essential – training and handover will be provided
- Strong communication skills
- Good attention to detail, accurately recording all relevant details
- Ability to prioritise, multi-task, manage time effectively particularly at peak times
- Ability to work on own initiative and when required as part of a team
- Full driving licence
Please apply by emailing a CV to info@saml.ie or post a CV to Stewart & MacLochlainn, Portland House, Letterkenny, Co. Donegal. Ref. MTK. Closing date: 2nd December 2022.
Tags: