Job Vacancy: Cyber Risk Aware Ltd in Letterkenny, Co. Donegal, is currently recruiting for a Technical Support Tier 1/2 Role.
We are looking for someone with a passion for customer support to assist us in continuing to provide our clients with the premium level of service they have become accustomed to.
The ideal candidate should have a minimum of 1 year experience working in software vendor customer service, be well organised with good IT skills, client first approach, attention to detail and have excellent communication skills.
Responsibilities to include:
- Provide daily operational cloud application support to our Global Clientele, by email and phone if required
- Support new client onboarding and training
- Test and configure the CRA platform to suit the clients environment
- Logging and answering customer technical issues/requests
- Monitor ticket queue and mailbox to prioritise, and ensure timely resolution of reported issues or requests
- User manual/knowledge base maintenance
- Support Analysis and Report generation
- Work closely with the Development teams to ensure issues are resolved
- Work closely with the Development/Data Analytics/Content Creation and Sales teams, to pass on feedback or other information that can be used to enhance the product/service CRA are providing.
- Work with Sales to provide demonstrations of the platform to potential customers
Personal traits/skills
- Excellent problem-solving skills
- Strong customer service ethos
- Excellent communications skills
- Excellent organisational skills
- Ability to quickly establish good working relationships with clients
- Willingness to work unsociable hours as may be required
- The ability to prioritise your workload
Essential Requirements
- I.T. Related Qualification
- Previous experience in a customer service\support role environment
- Application Support
- Microsoft Office
- Microsoft Teams
Desirable
- ITIL Certification
- Previous experience with firewall and email protocols
- Azure Active Directory/On Prem sync and SSO experience
Job Type: Full time
If you think you would be suited to this role, please send CVs to careers@cyberriskaware.com.
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