Highland Motors are looking for an experienced full-time Warranty Administrator and dedicated Fleet Service Co-ordinator to join their successful team. Experience is essential for this role.
The role will involve providing administrative support to ensure full compliance with all Renault, Honda, Citroen and Dacia Manufacturer warranty systems and to completely manage our external Fleet Company Aftersales Service requirements.
Responsibilities :
Ensure all warranty claims are submitted to comply with manufacturer’s published manuals/repair time schedules and process all invoices on the in-house warranty system.
Comply with manufacturer warranty submission times without exception.
Monitor claim progress on manufacturer systems on a daily basis and manage ledgers to ensure timely payment and follow up any outstanding claims/invoices.
Ensure dealer audits are fully complied with.
Maintain excellent working relationship with manufacturer warranty departments.
Manage the Lease company monthly servicing lists, arrange appointments and CVRT where necessary, minimise downtime of vehicles.
Liaise with Lease companies and their drivers to arrange collection/delivery of vehicles for scheduled repairs, emergency breakdowns and any necessary warranty work.
Process all paperwork onto relevant Lease company systems and compile final invoices.
Requirements :
Previous experience of Warranty and Fleet in the motor industry is essential for this role with knowledge of Dealer Management systems.
High level of attention to detail and fully computer literate is essential.
Excellent levels of communication with other team members and maintain existing good relationships with manufacturer’s and lease company staff.
A meticulous eye for detail/accuracy and a systematic approach to completing tasks.
Ability to work under pressure, excellent planning skills and working to tight deadlines on daily/weekly/monthly basis.
Application :
Please forward your CV by email to michele@highlandmotors.ie by Thursday 21st October 2020.
