Team Lottie are passionate about preserving the magic of childhood with the award-winning “Lottie” doll range that is sold across the world.
We are recruiting a Customer Service Representative/Office Administrator for our head office in Letterkenny, Co. Donegal.
This role provides an excellent opportunity to develop your career in tandem with the growth of this exciting SME. Be part of a vibrant team making a real difference, who are at the forefront of innovation in the toy industry!
To apply: For more information, please visit our website www.lottie.com. To apply with a CV and cover letter, please email HR@arklu.com. Arklu is an equal opportunities employer.
Salary: Competitive
Terms: Full-Time. 3 months initial contract, with a view to permanent thereafter.
Closing date for applications is close of Business on Tuesday, 8th of May.
Role Description
• Processing and answering queries from customers daily
• Manage incoming calls
• Communicate with multiple warehouses regarding customer orders
• Provide an exceptional customer experience to all customers
• Assist in marketing activities and campaigns
• Perform ad-hoc duties as required
• Manage stock levels
Candidate Profile
• A highly organised and adaptable self-starter who works to own initiative
• Excellent understanding of customer satisfaction
• Ability to prioritise, analyse and coordinate your day to day tasks
• Excellent computer skills
• Clear and articulate communication skills, both written and oral
• Excellent telephone manner with a clear, concise, and pleasant voice, with an understanding and helpful tone.
• Act as our Brand ambassador
• Previous customer service experience required
